Overview of Subscription Center (Concept)

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Overview of Subscription Center

Concept

Procedure

Quick Reference

With Autodesk Subscription, you get the latest releases of Autodesk software, incremental product enhancements, personalized Web support from Autodesk technical experts, and self-paced e-Learning. Subscription services are available to subscription members only.

By clicking the Communication Center button on the menu bar, members have access to the following options (under Subscription Center):

Subscription status. Provides or allows you to check your subscription status.
Create support request. Provides direct one-to-one communication with Autodesk support technicians. You receive fast, complete answers to your installation, configuration, and troubleshooting questions.
View support requests. Allows you to track and manage your questions and responses through Autodesk's state-of-the-art support system.
Edit Subscription Center profile. Allows you to set up and maintain your subscription account.
View e-Learning catalog. Features interactive lessons organized into product catalogs.
e-Learning Lessons. (For subscription members only.) Each lesson is 15-30 minutes and features hands-on exercises, with an option to use a simulation instead of the software application. You can use an online evaluation tool that identifies gaps in skills, determines what lessons will be most helpful, and gauges learning progress.

Subscription Resources and Privacy

Subscription resources provide interactive product features over the Internet. Each time you access subscription resources (such as e-Learning or Create Support Request) from Communication Center in an Autodesk product, product information (such as the serial number, version, language, and the subscription contract ID) is sent to Autodesk for verification that your product is on subscription.

Autodesk compiles statistics using the information sent to subscription resources to monitor how they are being used and how they can be improved. Autodesk maintains the information provided by or collected from you in accordance with Autodesk's published privacy policy, which is available at http://www.autodesk.com/privacy

Enable Subscription Resources

The CAD Manager Control utility can be used to turn Subscription Resources on and off in the program. For more information about how to install and run the utility, see How to Install and Start the CAD Manager Control Utility. Click Help in the CAD Manager Control utility window for details about the settings you can control.