Installation and Configuration

Installing from Dual CD/DVD ROM Drive Systems

• Installation fails if you attempt to install AutoCAD with both installation CDs in each drive of a dual CD/DVD ROM drive system. When asked for the second installation disk, the disk in the second CD drive is not recognized. You must replace the first disk with the second disk in the same drive in order to complete the installation.

HTML Help Fails When Launched from a Network Drive

• In some cases, help files cannot be opened from a network location. This is due to a known Microsoft issue. For more information, visit http://support.microsoft.com/kb/892675.

Disk Imaging

• If your computer is in a SATA RAID environment and you are experiencing licensing instability, using disk imaging software to distribute Autodesk products can cause problems with product activation. If you attempt to activate the product in a SATA RAID environment, you may get an "Activation code limit exceeded" message.

Error Reporting

• The Error Report message, which is displayed when your AutoCAD session ends unexpectedly, encourages you to send error reports to Autodesk. Error reports help Autodesk identify and resolve many problems with the product. The Error Report message is similar to the one that is shown when an application ends unexpectedly on a computer running Microsoft^® Windows^® XP. Error reporting records the portion of the product that is in use when the work session ends. In the Error Report message, click Optional Data, enter the following information, and then click Send Report:
  • Information about what you were doing in AutoCAD before your session ended unexpectedly
  • Your contact information

  Providing this information helps Autodesk reproduce the error and fix it as quickly as possible. If an AutoCAD session ends unexpectedly but the Error Report message is not displayed, make sure that the REPORTERROR system variable is set to 1.

Some Non-English 2006 Product Line Installers Fail if 2008 Products Are Already Installed

• The installer for the Autodesk 2008 product line installs .NET Framework 2.0. This prohibits the installation of some non-English Autodesk 2006 products after a 2008 product has been installed. Reinstall .NET 1.1 and its related service pack to install 2006-based products.
  1. Insert the 2006-based product CD in the drive.
  2. Browse to \Bin\acadFeui\support\dotnetfx\ and double-click dotnetfx.exe to install .NET 1.1.
  3. From the same folder, double-click NDP1.1sp1-KB867460-X86.exe to install .NET 1.1 Service Pack1.
  4. To install a non-English version, do the following:
     • Browse to \Bin\acadFeui\support\dotnetfx\language\ and install langpack.exe.
     • Install the 2006-based products.

Licensing

Updated PLIST Information Is Ignored

• Updated Product List (PLIST) information is ignored in a distributed license server environment. Periodically, Autodesk might update the PLIST information in a network license file.

  For instance, you have an existing license file containing PLIST information residing on the first server of a distributed license server environment. If you purchase another Autodesk product with a license file containing updated PLIST information, and it resides on a different server in the distributed server environment, the older PLIST data from the first server is recognized instead of the newer PLIST data.

  To make sure the updated PLIST file is read obtain a new license file from Autodesk that contains the latest PLIST information. Alternatively, you could add the updated PLIST to the first server in the distributed license server environment to make sure that it is always read.

Network License Guide Update

• Due to late changes in the AutoCAD 2008 Installation Wizard, the Network Licensing Guide procedures for installing the Network License Manager and Network License Activation Utility are confusing. The following procedures are updated for clarity.

  Install the Autodesk Network License Manager

• To install the Autodesk Network License Manager

  1. In the AutoCAD 2008 Installation wizard, click Install Tools and Utilities.
  2. On the Welcome to the AutoCAD 2008 Installation wizard page, click Next.
  3. On the Select the Products to Install page, make sure Network License Manager is selected and click Next.
  4. Review the Autodesk software license agreement for your country or region. You must accept this agreement to proceed with the installation. Choose your country or region, click I Accept, and then click Next.

     Note If you do not agree to the terms of the license and wish to terminate the installation, click Cancel.

  5. On the Review - Configure - Install page, click Configure.
  6. Click the Network License Manager tab, if multiple product were selected in step 3.
  7. On the Select the Installation Location page, either accept the default installation path (C:\Program Files\Autodesk Network License Manager\) or click [...] to specify a different path. If you enter a path that does not exist, a new folder is created using the name and location you provide. Click Configuration Complete.

     Warning Do not install the Network License Manager on a remote drive. When you install the Network License Manager files, you must provide a path to a local drive. You must specify the drive letter; the universal naming convention (UNC) is not supported.

  8. Once returned to the Review - Configure - Install page, click Install to begin installing the Network License Manager and any other selected tools and utilities.
  9. When the Installation Complete page displays, click Finish.

  Install the Network License Activation Utility

  To install the Network License Activation utility

  1. In the AutoCAD 2008 Installation wizard, click Install Tools and Utilities.
  2. On the Welcome to the AutoCAD 2008 Installation wizard page, click Next.
  3. On the Select the Products to Install page, make sure Network License Activation Utility is selected and click Next.
  4. Review the Autodesk software license agreement for your country or region. You must accept this agreement to proceed with the installation. Choose your country or region, click I Accept, and then click Next.

     Note If you do not agree to the terms of the license and wish to terminate the installation, click Cancel.

  5. On the Review - Configure - Install page, click Configure.
  6. Click the Network License Activation Utility tab, if multiple product were selected in step 3.
  7. On the Select the Installation Location page, either accept the default installation path (C:\Program Files\Autodesk Network License Manager\Network License Activation Utility\enu\) or click [...] to specify a different path. If you enter a path that does not exist, a new folder is created using the name and location you provide. Click Configuration Complete.
  8. Once returned to the Review - Configure - Install page, click Install to begin installing the Network License Activation Utility and any other selected tools and utilities.
  9. When the Installation Complete page displays, click Finish.

Hardware

SATA RAID Environment Failure

• After you activate and then restart your product, you receive error 0.1.0011 or 11.1.6011 and are required to reactivate. This problem can occur for Autodesk's 2006-, 2007-, and 2008-based products on computers with SATA RAID controllers.

  See Autodesk Activation Update for a Product Support solution to this problem.

Graphics Card Driver Update

• For the best program performance, verify and update your graphics card driver. For more information, see Graphics Card Driver Update.

Remote Access Applications

• It is not recommended that you use any type of remote access application in conjunction with AutoCAD when AutoCAD is configured to use hardware acceleration. Most remote access applications cannot support hardware acceleration, and as a result, can cause general display failure and instability. If you need to use remote access applications, disable hardware acceleration or use the /NOHARDWARE command line switch to start AutoCAD in Software mode.

Hewlett-Packard Designjet Printer Driver

• Autodesk no longer ships the Windows system printer driver for the Hewlett-Packard Designjet series on the product CD. If you need this driver, you can download it at http://www.designjet.hp.com.

Hardware Certification Database

• Please visit our Hardware Certification website at http://www.autodesk.com/autocad-graphicscardupdate to download and install the latest hardware certification XML file.